Shockwave Help & Frequently Asked Questions
What happened to the Annual Subscription?
We regret to announce that we have recently removed the option for subscribing or upgrading to an Annual subscription. We apologize for the inconvenience.
However, you can still sign up for the Shockwave Unlimited service on a quarterly or monthly basis. You can find more information about options here:
Resend Key Emails
Lost your game registration email and need to unlock your downloaded game? To have your game registration emails sent to you again, please click here.
Email Key Delivery
To ensure that you receive game registration emails from Shockwave in your Inbox, please add firstname.lastname@example.org to your address book. Please also check your email filters and junk mail folders for anything from Shockwave.
If you are still not receiving emails from us, please send us a message using our Contact Us form.
Getting an "Error 11" when trying to play Shockwave Games?
If you are using Windows XP and have recently begun to see an "Error 11" when trying to play your Shockwave Games, we have a solution for you! You need to install the recent Root Certificate Update from Microsoft. You can find it here. Be sure to restart your computer after installing the update. If you are using Windows Vista or Windows 7, please contact Shockwave Customer Support and we'll be able to help you get it fixed!
Answers to common questions about using the Shockwave Website.
Answers to common questions about using features of the Shockwave Community, including how to report abuse.
Answers to common questions about High Scores.
Answers to common questions about Tokens & Trophies.
Everything you want to know about Shockwave Cash and Premium Items to boost your game!
Answers to common questions about Club Shockwave games and benefits.
Answers to common questions about the Shockwave premium game service, Shockwave UNLIMITED.
Answers to common questions about buying and downloading game download products from Shockwave.
Answers to questions about Adobe's Web Players.
Unsubscribe from Shockwave newsletters or change your newsletter preferences.
Answers to common questions about Daily Jigsaw TO-GO! for portable devices.
Still having more questions? Don't worry. You can contact us