Shockwave Help & Frequently Asked Questions

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Lost your game registration email and need to unlock your downloaded game? To have your game registration emails sent to you again, please click here.

To ensure that you receive game registration emails from Shockwave in your Inbox, please add keymaster@shockwave.com to your address book. Please also check your email filters and junk mail folders for anything from Shockwave.

If you are still not receiving emails from us, please send us a message using our Contact Us form.

General FAQs

Shockwave General Questions

Answers to common questions about using the Shockwave Website.

Accounts & Community

Answers to common questions about using features of the Shockwave Community, including how to report abuse.

High Scores

Answers to common questions about High Scores.

Tokens & Trophies

Answers to common questions about Tokens & Trophies.

Sweepstakes & Instant Win

Answers to common questions about Sweepstakes & Instant Win.

Club Shockwave

Answers to common questions about Club Shockwave games and benefits.

Shockwave UNLIMITED

Answers to common questions about the Shockwave premium game service, Shockwave UNLIMITED.

Game Downloads

Answers to common questions about buying and downloading game download products from Shockwave.

Game Wall

Answers to common questions about the Shockwave Game Wall.

Shockwave & Flash Player

Answers to questions about Adobe's Web Players.

Update Email Preferences

Unsubscribe from Shockwave newsletters or change your newsletter preferences.

Daily Jigsaw TO-GO! for the iPhone and iPod touch

Answers to common questions about Daily Jigsaw TO-GO! for portable devices.

Contact Us

Still having more questions? Don't worry. You can contact us