Shockwave Help & Frequently Asked Questions
What is NickMom?
Wondering what the heck is NickMom? It's Nickelodeon's new destination for all things funny, just for moms, where you can find LOL original videos, photos, contests and more. By partnering together, we can give you all the games you've always loved plus fresh new content and activities and a community where you can share your own funnies. We think it's a win-win, and we hope you will, too.
Click here for more information.
New games on Shockwave!
Get exclusive access to your favorite Nick Arcade games with a Shockwave UNLIMITED account! Featuring Nickelodeon stars ranging from Avatar to SpongeBob SquarePants, these family-friendly games are now available for all Shockwave UNLIMITED members.
Resend Key Emails
Lost your game registration email and need to unlock your downloaded game? To have your game registration emails sent to you again, please click here.
Email Key Delivery
To ensure that you receive game registration emails from Shockwave in your Inbox, please add email@example.com to your address book. Please also check your email filters and junk mail folders for anything from Shockwave.
If you are still not receiving emails from us, please send us a message using our Contact Us form.
How do I redeem my Nick Arcade Pass Credits?
If you have credits you purchased at Nick Arcade or Nick Jr. Arcade, you can redeem them here at Shockwave to purchase exciting downloadable games. To redeem your existing credits, sign into the Shockwave website using your Nick Arcade email address and password, and then go to the Account Settings page within the green My Shockwave tab, click on the "Redeem Credits Now" button, and then choose the game(s) you would like to purchase from the games available there. Your existing credits will be applied to your purchases made there.
I purchased a Gift Certificate from Nick Arcade — how do I redeem it?
If you have Gift Certificate credits you purchased from Nick Arcade or Nick Jr. Arcade, you can redeem them here at Shockwave to purchase exciting downloadable games. To redeem your existing credits, sign into the Shockwave website using your Nick Arcade email address and password, and then go to the Account Settings page within the green My Shockwave tab, click on the "Redeem Credits Now" button, and then choose the game(s) you would like to purchase from the games available there. Enter your gift code during the checkout process to redeem your available Gift Certificate credits.
I had a Nick Arcade Total Access Account. What do I need to do to use my new Shockwave® UNLIMITED account?
On February 28, 2011 Nick Arcade and Nick Jr. Arcade will shut their doors and your Nick Arcade Total Access Account was converted to a Shockwave® UNLIMITED account.
To use your new Shockwave account you will need to choose a screen name for your account: you can choose any screen name that is not already taken.
Please note that your billing plan, billing cost, and billing date will all remain exactly the same as it was for Total Access. For example, if you were paying $9.95 monthly on the 15th of every month for Total Access, you will be charged the same amount on the same day of the month for your new Shockwave® UNLIMITED account.
With your Shockwave® UNLIMITED account and receive access to exclusive online games and downloads for a low monthly fee. You'll enjoy unlimited play on all downloadable games, no ad interruptions on all online games and brand new games each week. You can find out more about Shockwave here: http://www.shockwave.com/
Getting an "Error 11" when trying to play Shockwave Games?
If you are using Windows XP and have recently begun to see an "Error 11" when trying to play your Shockwave Games, we have a solution for you! You need to install the recent Root Certificate Update from Microsoft. You can find it here. Be sure to restart your computer after installing the update. If you are using Windows Vista or Windows 7, please contact Shockwave Customer Support and we'll be able to help you get it fixed!
Answers to common questions about using the Shockwave Website.
Answers to common questions about using features of the Shockwave Community, including how to report abuse.
Answers to common questions about High Scores.
Answers to common questions about Tokens & Trophies.
Everything you want to know about Shockwave Cash and Premium Items to boost your game!
Answers to common questions about Club Shockwave games and benefits.
Answers to common questions about the Shockwave premium game service, Shockwave UNLIMITED.
Answers to common questions about buying and downloading game download products from Shockwave.
Answers to questions about Adobe's Web Players.
Unsubscribe from Shockwave newsletters or change your newsletter preferences.
Answers to common questions about Daily Jigsaw TO-GO! for portable devices.
Still having more questions? Don't worry. You can contact us