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Shockwave Help

Shockwave Cash & Premium Items

What is Shockwave Cash?

Shockwave Cash is a virtual currency that you can use to buy premium items on our site. You use real world money to fund your Wallet with Shockwave Cash. Then, it is easy to get cool items in games using your Shockwave Cash.

Please be aware we discontinued offering Shockwave Cash. We are not discontinuing the ability to use Shockwave Cash, so you will still be able to spend your Shockwave Cash in your favorite games.

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What can I buy with Shockwave Cash?

There will be many types of premium items that you can buy with Shockwave Cash, each with a unique impact on game play. Some premium items provide power-boosts, which can improve your performance. Others are consumable goods, like gas in a driving game or fertilizer in a farming game. You can also buy stylish items to show off or just to personalize your experience. Premium items can even grant access to extra levels or to certain areas within a game.

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How do I find games that accept Shockwave Cash?

Look for the Shockwave Cash icon on a game to find games that sell premium items and accept Shockwave Cash. You can also click here to see the list of games that sell premium items and accept Shockwave Cash.

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How do I buy Shockwave Cash?

Please be aware we discontinued offering Shockwave Cash. We are not discontinuing the ability to use Shockwave Cash, so you will still be able to spend your Shockwave Cash in your favorite games.

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What should I do if I accidentally purchased the wrong item or if the item I purchased doesn't work?

If your Wallet Account is charged for items you did not purchase, or you did not receive the items you purchased, or you were charged an incorrect amount, or if the item you purchased does not work properly, you may request a refund or correction by contacting Shockwave Customer Support. Any refund request must be received within 96 hours from the time of purchase in order for refunds to be issued. If a refund for your item is necessary, the amount of Shockwave Cash spent on your item will be refunded back to your Wallet Account. No monetary refunds will be issued.

Other than for the reasons listed above, purchases of Shockwave Cash and Content are final and non-refundable.

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Will I receive any recurring charges after purchasing Shockwave Cash?

No, all Shockwave Cash purchases are made as separate transactions.

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I just purchased Shockwave Cash, but I don't yet see it in my Wallet Account. What's up?

Your Shockwave Cash balance should update immediately after your purchase has been completed. A confirmation email for your purchase will be immediately sent to the email address associated with your Shockwave account following the completion of your order. If you don't see your in-game balance update, try refreshing or reloading the game page. If you still don't see your Shockwave Cash balance update, please contact Shockwave Customer Support.

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I just used Shockwave Cash to buy a sweet upgrade - how long will the item last?

Unlimited Use items will remain available to you for a period of 12 months, at which point they will expire. One-Time Use items will expire after 12 months or consumption, whichever comes first.

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These games look really fun, but do I have to buy Shockwave Cash in order to play them?

Nope! When you see a game with the Shockwave Cash icon, it simply means that you can purchase and redeem Shockwave Cash for awesome upgrades and cool premium items like better bling to customize your car or power ups for extra race time. But don't worry, you can still play these games and have a lot of fun without needing to purchase Shockwave Cash.

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Why does my SW Cash balance keeps changing?

Your Shockwave Cash balance may change throughout the month if you claimed your free Shockwave Cash but did not use it within the 30 day window. Remember to always use your free cash within 30 days of claiming it!

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I've got another question regarding Shockwave Cash, but I'm not seeing the answer on this list. Any help?

Need more info? Please feel free to contact Shockwave Customer Support for any further questions you may have.

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