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Shockwave Help

Shockwave

What do I need to play games on Shockwave?

What are the Sign In procedures?

How do I use the Shockwave "Share This Game" feature?

Tips for troubleshooting Shockwave

 

What do I need to play games on Shockwave?

What applications do I need to play games on Shockwave?

To enjoy Shockwave, you need to have the latest Shockwave and Flash players.
Both players can be downloaded for free from Adobe's Downloads pages:

Adobe Shockwave Player:
http://www.adobe.com/go/getshockwave
Flash Player
http://get.adobe.com/flashplayer/?promoid=DXLUJ

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What hardware and software do I need to enjoy the Shockwave site?

Each game has individual systems requirements, which you can view on the game's landing page. However, for general site use, we recommend the following hardware and software components.

Windows:

  • Windows 2000, XP, Vista, or 7
  • Processor of 500 MHz or faster (1 GHz recommended)
  • 128 MB RAM (512 MB RAM recommended)
  • 3D Video Card w/ 32 MB RAM (for 3D Content)
  • Browsers: Internet Explorer 8.0 or above, Firefox 7.0 or above, Google Chrome 13 or above

Macintosh:

  • Macintosh OS 9 or above (some content may not function on OSX)
  • 500 MHz or faster processor (1 GHz recommended)
  • 128 MB RAM (512 MB RAM recommended)
  • 3D Video Card w/ 32MB RAM (for 3D Content)
  • Browsers: Firefox 7.0 or above, Safari 3.0 or above, Google Chrome 10 or above

We do not support the use of Windows 98 or earlier, Windows Me, Windows NT, Macintosh 8.x or earlier, Linux, Solaris, Unix, IRIX, or other operating systems. We also do not support TV-based or game-based systems (WebTV, etc.). While you may be able to successfully use our site with any of these operating systems, we do not offer technical support for them.

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How can I optimize my Windows computer and software to work best with Shockwave?
  • Check your display settings. We recommend a display resolution of at least 800x600 pixels (1024x768 is recommended) and 16 bit depth. You can change your display settings by right-clicking on the desktop and choosing Properties from the pop-up menu. Click the Settings tab in the Display Properties dialog box. If the setting indicated under Screen area is less than 800x600 pixels, move the sliders toward "More" until the resolution meets our minimum requirements. Colors should be set to High Color (16 bit). To implement these settings, click OK.
  • Exit unused applications. You can exit an application by choosing Exit from the file menu.

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How can I optimize my Mac OS computer and software to work best with Shockwave?
  • Ensure you have at least 64 MB of RAM installed in your computer. While most Shockwave titles will work with less memory, more RAM will be required by more complex titles.
  • Check your monitor settings:
    1. Choose Control Panels-> Monitors from the Apple Menu.
    2. Set the Resolution to at least 800x600.
    3. Set the Color Depth to Thousands (Macintosh G4 users should use Millions)
      NOTE: Some computers do not support large screen sizes with higher color settings. In this case, try reducing your Color setting to 256. This will give you larger screen size options.
  • Allocate at least 25 MB of RAM to your Web browser (America Online, Microsoft Internet Explorer, or Netscape Navigator).
    1. Locate your Web browser on your hard drive. Click once on the icon.
      NOTE: You must locate the application itself, not an alias.
    2. Choose Get Info -> Memory from the File menu.
    3. in the Info dialog box, indicate 25,000 for Preferred Size.
    4. Click OK.
  • Quit unused applications. Press Command-Q to quit an application.

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What Are The Sign In Procedures?

How do I sign in?

Click "Sign In" in the upper, right corner of the page. Enter your screen name and password, then click "submit."

Click "Sign In with Facebook" to sign in with your Facebook email address and password. More info can be found on our Facebook Connect help page.

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I forgot my password and/or screen name. What do I do?

Click on "Sign In" in the upper right hand corner of the page. Then click on "FORGOT YOUR PASSWORD?" Enter the email address listed for your account. We'll send you a message with your screen name and password. It should arrive in a few minutes.

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How do I change my profile, including my password and preferences?

Sign in with your screen name and password to gain access to your profile. Go to the Account Settings page to update your profile settings. Among other things you can change profile information and sign up for newsletters. Screen names are not editable.

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Do I need to sign in every time I visit?

It is not necessary to sign in each time you visit Shockwave. Shockwave will remember you by placing a cookie in your browser so your entertainment is automatically personalized. However, there are some areas of the site which require you to sign in to protect your privacy.

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How do I create a Shockwave membership?

Click on "join free now" in the upper right hand corner of the page. Follow the directions in the form that appears.

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How do I use the "Share This Game" feature on Shockwave?

How do I use the "Share This Game" feature?

To use the Shockwave "Share This Game" feature, browse to the game on the site you wish to share. Then click on the "Share This Game" button located on that page. Enter your name, your email, the recipients email address, and a short message. Click the send button and this will deliver a customized email to the recipient that includes the game's location.

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Does it send the actual file?

The "ShareThis Game" feature delivers a customized email; it does not send a copy of the actual content.

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Tips for troubleshooting Shockwave

Shockwave isn't loading properly. Is it the site or is my Shockwave Player not working?

In most cases, this is only a temporary connection issue. Trying again later should resolve it. If it persists, it's likely because Shockwave Player is only partially installed, damaged, or has a mix of components from different versions. Any of these situations can be fixed by uninstalling, then reinstalling the Shockwave Player.

You can download an uninstaller for Mac OS and Windows:

After you've uninstalled Shockwave Player, you can reinstall it.

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I'm having trouble downloading Shockwave Player.

An earlier version of Shockwave Player is pre-installed with most popular Internet browsers. Sometimes, damage to the Shockwave Player that's already installed can prevent your upgrading to the latest Shockwave Player. This can usually be fixed by uninstalling, then reinstalling the Shockwave Player.

You can download an uninstaller for Mac OS and Windows:

After you've uninstalled Shockwave Player, you can reinstall it.

In some cases, it's actually the browser which is preventing the successful installation of Shockwave Player. In such instances, simply reinstalling Shockwave Player may not work. Reinstalling or updating the browser, then installing Shockwave Player should take care of this.

Other Issues

Due to a variety of reasons, there are numerous potential problems you may encounter. If you are having general problems connecting to the internet or keeping your connection, try one or each of the following:

  • Disconnect from and reconnect to the Internet.
  • Disconnect from the Internet, restart your computer, and reconnect to the Internet.
  • Try connecting at a later time. Your Internet Service Provider (ISP) may be busy and can't allow more connections.
  • Call your Internet Service Provider.

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I have a Macintosh computer. When I tried to play one of the games on Shockwave, an error message appeared that said "could not open application x.jsp plug-in is needed".

You may need to increase the amount of memory that is allocated to your browser. Find and select your browser on your hard drive. Choose Get Info from the File menu. If you are using Mac OS 8.5 or later, choose Memory from the pop-up menu. Increase the Preferred size.

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Sometimes I don't hear anything when I check out the titles at Shockwave. What can I do to hear sound at Shockwave on my Windows computer?

We've found that most sound issues are the result of an outdated driver for the sound card. Make sure you have the latest driver for your sound card. Sometimes, the sound issues are related to the way Windows handles sound. Windows prioritizes .wav sounds in the following way:

Applications playing .wav sounds will mask sounds played by other applications that are subsequently launched. You can work around this issue by closing Shockwave or Flash applications while you listen to RealPlayer, and vice versa. Upgrading to the latest version of Shockwave Player should resolve most sound issues.

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Some of the multiplayer games seem to be missing from Shockwave.

All games developed by Game Trust were removed from Shockwave on June 26, 2007. If you have an account with Game Trust, they should have contacted you regarding your account. If you have any questions, please contact Game Trust at support@gametrust.com.

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I still have more questions!

Don't worry. You can contact us.

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