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Shockwave Help

Shockwave, Flash, and Unity Players

Shockwave, Flash, and Unity Player Overview

Troubleshooting

Shockwave & Flash Player Overview

How do I fix almost all Shockwave and Flash Player issues?

You can resolve almost all difficulties encountered with the Adobe Shockwave and Flash Players by taking the following steps:

For Windows:

Uninstall Shockwave Player 10 via the Control Panel. Go to Add/Remove programs, and choose Macromedia or Adobe Shockwave Player.

To remove the Flash Player download the uninstaller here:

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&sliceId=1

*IMPORTANT; After uninstalling both Players, restart your computer.

Then reinstall both the Shockwave and Flash Players here:

http://www.adobe.com/downloads/

For Mac:

To uninstall the Shockwave player on a Macintosh OS, run the installer available at:

http://www.adobe.com/shockwave/download/alternates/#sp

This installer also contains an uninstaller. Save the uninstaller to your desktop, then quit/exit any applications you have open. Launch the uninstaller from your desktop and follow the instructions in the dialog boxes which appear.

To remove the Flash Player, download the uninstaller here:

http://kb2.adobe.com/cps/141/tn_14157.html

Save the uninstaler to your desktop, then quit/exit any applications you have open. Launch the uninstaller from your desktop and follow the instructions in the dialog boxes which appear.

After uninstalling both Players, restart your computer.

Then reinstall both the Shockwave and Flash Players here:

http://www.adobe.com/downloads/

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What is Shockwave Player?

Shockwave Player is the Web standard for powerful multimedia playback. It lets you view interactive Web content like games, business presentations, entertainment, and advertisements from your Web browser.

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How do I get Shockwave Player?

The Shockwave Player is free, easy to get, and available to everyone on the Web.

Get the latest version of the Shockwave Player now.

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What is Flash Player?

Flash is the premiere vector-based design and animation technology on the Internet. Millions of Web users already have Flash Player installed.

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How do I get Flash Player?

Flash Player is included as part of the Shockwave Player download.

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What's the difference between the Flash and Shockwave Players?

Flash and Shockwave Players are both free Web Players from Adobe. Together, they bring you the best rich media content on the Internet. Each has a distinct purpose. Flash Player delivers fast loading front-end Web applications, high-impact Web site user interaction, interactive online advertising, and short to medium form animation. Shockwave Player displays destination Web content such as interactive multimedia product demos and training, e-merchandising applications, and rich-media multiuser games. When you download Shockwave Player, it automatically includes Adobe Flash Player.

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What is Unity Player?

Unity Player is the Web standard for powerful multimedia playback. It lets you view interactive Web content like games, business presentations, entertainment, and advertisements from your Web browser.

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How do I get Unity Player?

Get the latest version of the Unity Player now.

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Troubleshooting

How can I improve the performance of Shockwave Player?

Typically, a faster computer will play Shockwave content faster. A fast modem, ISDN or T1 connection to the Internet will enable Shockwave content to be downloaded to your computer more quickly. The best case scenario is to run only your web browser while viewing Shockwave to minimize the number of other processes the computer needs to worry about. Increase the amount of cache allocated to your browser to 10 MB, and if you're on a Mac, increase the amount of system memory allocated to your browser to at least 20 MB.

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How can I make sure my Shockwave and Flash Players are working?

You can test your Shockwave and Flash Players here. The two movies will show if you have any versions of these two Web Players installed. You can also get information about the latest version of the Players and download the most current version if you have an outdated Player(s).

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Some Web sites prompt me to download Shockwave or Flash Player, but I'm sure I have the latest version. How can I check this?

Some sites may have detection mechanisms that mistakenly direct you to install the Shockwave or Flash Player. You can use the following Test Page to verify that you have the Shockwave and Flash Players installed successfully: http://www.adobe.com/shockwave/welcome

On the above test page, the two movies will not only verify the installation of the Shockwave and Flash Players, but they will eventually display the versions of the two Web Players that you have. Also, if you can view the movies and games on the Shockwave site, you have recent versions of the two Web Players.

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Why am I not receiving my Shockwave Player updates?
  • Shockwave Player has not been recently updated.
  • You have not viewed any Shockwave movies. Shockwave Player updates automatically when you view Shockwave movies. To get an update now, go to the Shockwave Download Center.
  • You have indicated that you don't want Auto Updates. You can turn on Auto Updates easily. Go here and then right-click (Windows) or Control-click (Mac OS) on the Shockwave movie. Choose Properties from the contextual menu, then check the Auto Updates box.

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I still have more questions!

Still have more questions? Contact us.

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