Shockwave Help

Flash Player

Flash Player Overview

Troubleshooting

Flash Player Overview

How do I fix almost all Flash Player issues?

You can resolve almost all difficulties encountered with Flash Players by taking the following steps:

For Windows:

If you are on Internet Explorer or Firefox:

Uninstall the Flash player. To remove the Flash Player download the uninstaller here:

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&sliceId=1

IMPORTANT; After uninstalling the player, restart your computer.

Reinstall the Flash Player here:

http://www.adobe.com/downloads/

For Mac:

If you are on Safari or Firefox:

To uninstall the Shockwave player on a Macintosh OS, run the installer available at:

http://www.adobe.com/shockwave/download/alternates/#sp

This installer also contains an uninstaller. Save the uninstaller to your desktop, then quit/exit any applications you have open. Launch the uninstaller from your desktop and follow the instructions in the dialog boxes which appear.

To remove the Flash Player, download the uninstaller here:

http://kb2.adobe.com/cps/141/tn_14157.html

Save the uninstaler to your desktop, then quit/exit any applications you have open. Launch the uninstaller from your desktop and follow the instructions in the dialog boxes which appear.

After uninstalling both Players, restart your computer.

Then reinstall both the Shockwave and Flash Players here:

http://www.adobe.com/downloads/

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What is Flash Player?

Flash is the premiere vector-based design and animation technology on the Internet. Millions of Web users already have Flash Player installed.

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How do I get Flash Player?

Flash Player can be downloaded here: http://www.adobe.com/downloads/.

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Troubleshooting

How can I make sure my Flash Players is working?

You can test your Shockwave and Flash Players here. The two movies will show if you have any versions of these two Web Players installed. You can also get information about the latest version of the Players and download the most current version if you have an outdated Player(s).

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Some Web sites prompt me to download Shockwave or Flash Player, but I'm sure I have the latest version. How can I check this?

Some sites may have detection mechanisms that mistakenly direct you to install the Shockwave or Flash Player. You can use the following Test Page to verify that you have the Shockwave and Flash Players installed successfully: http://www.adobe.com/shockwave/welcome

On the above test page, the two movies will not only verify the installation of the Shockwave and Flash Players, but they will eventually display the versions of the two Web Players that you have. Also, if you can view the movies and games on the Shockwave site, you have recent versions of the two Web Players.

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I still have more questions!

Still have more questions? Contact us.

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