Shockwave Help

My Shockwave

What is My Shockwave?

My Shockwave is your personal home on Shockwave.com. From here, you have quick access to your favorite games, games you’ve recently viewed, your token activity, friends, and more. You can also use My Shockwave to update your public profile or change your account settings, such as e-mail preferences and billing information.

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How do games show up in Recently Viewed?

When you’re signed in and visit a game on Shockwave, that game will automatically be added to your "Recently Viewed" games. Only you can see these games – they will not be displayed on your public profile. If you want to show off a game on your public profile, be sure to add it to your Favorites.

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How do I add games to my Favorites?

To add a game to your Favorites list, click the “Add to Favorites” link on the top of any game page.

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What is the difference between Current Token Balance and Lifetime Tokens Earned?

Current Token Balance represents the number of tokens a Shockwave member currently has available to use. Lifetime Tokens Earned shows the number of tokens a Shockwave member has ever earned on the site, including those they may have spent or lost.

For more information on Tokens, see the Tokens & Trophies FAQ.

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What is the Trophy case and how do I earn trophies?

The Trophy Case is the place to show off your greatest gaming achievements! Club Shockwave and Shockwave UNLIMITED members have access to hundreds of trophy challenges, each with its own personality and criteria. View this page to see a list of all games with trophy challenges. Free members will occasionally have access to trophy challenges, so keep an eye on the Shockwave homepage for your chance to play for them, or try Club Shockwave for free!

For more information on Tokens, see the Tokens & Trophies FAQ.

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Profiles

How do I get a Shockwave community profile?

Starting a Shockwave profile is quick, easy, and FREE. Just set up a free Shockwave account using the "Join Now" link at the top of any Shockwave page. After you successfully create your account, you will be forwarded to your new profile page. From there, simply follow the instructions to set up your shiny new Shockwave profile!

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Is a Shockwave community profile free?

Yes! Setting up a profile on Shockwave is absolutely free. Visit our registration page to find out more.

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What can I do with my Shockwave community profile?

You can use your Shockwave profile to let other players know a little more about you, create a Game Face with a fully personalized look, show off your favorite games and reviews, make friends, and more. We're rolling out new community features all the time, so get your profile ready! http://www.shockwave.com/myShockwave.jsp

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How do I get an avatar to use on Shockwave?

Click the “My Shockwave” tab at the top of any Shockwave page. If you are not already signed in to Shockwave, you will be prompted to sign in or create a free Shockwave account. When you arrive at the My Shockwave main page, click the “Edit my Game Face” link, and then follow the instructions for creating an animated avatar or choose from the predesigned game icons. You can choose and save up to 50 avatars and icons in your Game Face Gallery. To change your avatar, simply click "Set as My Game Face" below any avatar in your gallery. Change your avatar as often as you like! For more information on Shockwave avatars, please see the Avatar FAQ.

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How do I manage my account settings such as email preferences, community preferences, billing, etc?

Click the "My Shockwave" tab at the top of any Shockwave page, and then choose the “Account Settings” link.

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What are Tokens?

Shockwave tokens are your reward for being awesome! You can earn tokens by scoring big in games or by participating in certain activities on the site. You can use your tokens to get Instant Win Scratchers, enter Sweepstakes, or up the ante in games like poker, keno, and slots!

For more information on Tokens, see the Tokens & Trophies FAQ.

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What is the difference between Current Token Balance and Lifetime Tokens Earned?

Current Token Balance represents the number of tokens a Shockwave member currently has available to use. Lifetime Tokens Earned shows the number of tokens a Shockwave member has ever earned on the site, including those they may have later spent or lost.

For more information on Tokens, see the Tokens & Trophies FAQ.

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Avatars

What is a Game Face/avatar?

Your Game Face is a character that represents you on your profile and throughout Shockwave. You must have a free Shockwave, a Club Shockwave, or a Shockwave UNLIMITED account to have a profile and a Game Face. You can customize your profile by creating an animated avatar or selecting from our set of predesigned game icons. You can save up to 50 animated or predesigned avatars in your Game Face Gallery and change your Game Face as often as you like. In your gallery, click "Set as my Game Face" under the image you want to represent you.

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What is the difference between an animated avatar and a game icon/character?

Shockwave offers you two ways to express yourself through avatars: Voki animated avatars or static game icons/characters. Voki animated avatars are created by using the Voki editor which you will find by clicking "Edit my Game Face" on your My Shockwave page. You can change everything from hairstyle to skin color to fully customize your animated avatar. You can even make your avatar speak by adding an audio message that will play whenever the animated version of your avatar appears.

Don't want to create an avatar from scratch? Shockwave also offers you a large selection of predesigned game icons that you can quickly and easily set as your Game Face. While they don't talk, they sure are cute! So what are you waiting for? Get your Game Face on now!

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How do I select a game icon/character to represent me on Shockwave?

To have a Game Face, you must have a free Shockwave, a Club Shockwave, or a Shockwave UNLIMITED account. Sign in to Shockwave from the member pod at the top right of any Shockwave page. After you sign in, click the "My Shockwave" tab at the top of any Shockwave page, and you will be forwarded to your personal hub page. On your My Shockwave page, click "Edit My Game Face," which will take you to your Game Face Gallery. In the gallery, scroll down to choose from your selection of game icons, and then click “Set as my Game Face” under the image you want to represent you. You can change your Game Face as often as you like!

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How do I get an animated avatar on my profile?

To create a custom avatar, you must have a free Shockwave, a Club Shockwave or a Shockwave UNLIMITED account. Sign in to Shockwave from the member pod at the top right of any Shockwave page. Then, click the "My Shockwave” tab at the top of any Shockwave page, and you will be forwarded to your personal hub page. On your My Shockwave page, click "Edit my Game Face" and you will be taken to your Game Face Gallery. On this page, click "Create New Avatar" to launch the avatar tool, which you can use to create your customized avatar. When you've finished, click "Save" and you will be taken back to your gallery page where your new avatar will appear. Set this avatar as your Game Face to see the animated version on your private and public profile pages. Then send your friends a link to your profile so they can check it out too!

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When I launch the animated avatar tool, there is already an avatar character presented to me. How do I change it?

The animated avatar tool presents you with a random starting point, but you can easily change the avatar shown. Simply click the head icon under "Customize Your Character" and select the character you would like to start with. You can then change the hairstyle, mouth, clothing, background, etc., using the options in the tool. You can also adjust the shape, size, or color of any of your character’s features, including skin and hair color, face shape and body size, by using the tools directly under the avatar. When you’re satisfied with your avatar, click "Save" and you will be taken back to your Game Face Gallery where your new avatar will appear. You can edit your avatar at any time by clicking "Edit."

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How can I customize my animated avatar?

There are lots of ways to customize your animated avatar. To select a starting character, click on the head icon under "Customize Your Character.” Here you can select a face, choose a hairstyle, and change your character's mouth. To change the makeup level, hair color, skin color, face shape, etc., use the options on the left side of the tool under the character. Click the clothing icon and select a new outfit for your character, and add some bling or give your character glasses by clicking on those categories and selecting from the options available. Change the background by clicking the tree icon and then select from the hundreds of animated or static backgrounds. You can even make your avatar speak by clicking on the "t" key under "Give it a Voice," and typing your message. Then select the type of voice and/or accent you want to apply to your message by using the options under the text box. After your masterpiece is created, click "Save" to add it to your gallery. Save up to 50 animated avatars to swap in as your Game Face at any time.

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How do I make my animated avatar speak?

For the ultimate customization, you can add a personalized audio message to your avatar and even choose your character’s voice and accent! To make your avatar speak, click on the "t" key graphic under the "Give it a voice" option. Next, type your message into the text box. You can then apply an accent or particular voice by using the drop down menus under the text box. To preview your message, click the play icon under the text box. When you are happy with your voice and message, click "Done" and you will be taken back to the main editor screen. After you have finished your avatar click "Save" and you will be taken back to your gallery where a static thumbnail version of your avatar will appear. The animated version of your avatar will only appear if you have that avatar selected as your Game Face. The animated version will appear on your private and public profile pages only, while a static version of your avatar will appear in all other cases.

Voice Tip: In some cases, you may need to spell words phonetically for them to be pronounced correctly, especially when using acronyms or slang.

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How do I add/edit an audio message for an existing avatar?

You can add an audio message to any of your animated avatars, but not to your static avatars, which are listed under "My Game Icons." To add an audio message to an animated avatar, click the "Edit" button beneath an avatar in the "My Animated Avatars" section of your Game Face Gallery. This will launch the editor with the selected avatar displayed. In the editor, click the "t" key graphic under the "Give it a voice" option. Next, type your message in the text box. You can then apply an accent or a particular voice by using the drop down menus under the text box. To preview your message, click the play icon under the text box. When you are satisfied with your voice and message, click "Done" and you will be taken back to the main editor screen. After you have finished your avatar click "Save" and you will be taken back to your gallery where a static thumbnail version of your avatar will appear. The animated version of your avatar will only appear if you have that avatar selected as your Game Face. The animated version will appear on your private and public profile pages only, while a static version of your avatar will appear in all other cases.

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I created an animated avatar but see only a flat (static) version in My Game Face Gallery or other places on Shockwave. Why isn't it animated everywhere?

Due to certain display restrictions, the animated avatars will only appear on your My Shockwave and public profile pages. In your gallery listing, in reviews, in chat, and other places throughout Shockwave, a static version of your animated avatar will appear. Other players can click on your avatar to view your profile, see your animated avatar, and hear what it has to say. To make an animated avatar public, select the "Set as my Game Face" option under the avatar in your Game Face Gallery.

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In the animated avatar tool, there is a button that says "Import Existing Characters." What is this?

Shockwave has partnered with Oddcast to bring you the Voki animated avatar tool. Oddcast is a third party company that has been creating unique speaking characters on the web for years. Within the Voki animated avatar tool on Shockwave, you are given the option to register with Oddcast/Voki. This is a completely separate account from your Shockwave account and you must agree to the Voki Terms of Service to create this account. Shockwave in no way controls or interacts with the Voki accounts. By creating an account with Voki, you will be able to access any of your Shockwave characters from within the editing tool itself. You can also use your Shockwave created character anywhere on the web where Voki is supported by signing in to the Voki web site with your Voki account information. Please see http://www.voki.com for more information.

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I registered for a Voki account but did not receive my validation email. What should I do?

Please use our Contact Us form and fill out as much information as possible regarding your issue. Our customer support team will investigate, along with our partner Oddcast/Voki, and get back to you as soon as possible.

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Friends

What is Friends?

Shockwave lets you connect with other members by becoming friends on the site. When you become friends with other members, you can compare scores, achievements, favorite games, and, of course, view your friends’ profiles to see what they’ve been up to on Shockwave. We’ll be introducing many new social features soon, so get out there and make some friends!

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How can I invite friends?

If your friends are already on Shockwave, just go to their profile pages and click the "Add to Friends" button. If your friends aren't on Shockwave, or you don't know whether or not they're on Shockwave, click the "Invite Friends" link on your "Friends" page in My Shockwave. When you invite someone to join your Friends list, they will receive an email, and after they accept they will automatically be added to your friends.

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Can I invite friends from chat?

You can invite people you meet on Shockwave Chat to be your friend. While in a chat room, simply move your mouse over the screen name of the Shockwave member you would like to add to your Friends list. A menu will appear where you can click the option "Add Friend." Your future friend will immediately receive a Friend Request notification in the chat box. If your friend accepts your invitation, you will be notified in the chat box.

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How can I cancel friend invites?

While a friend invitation is pending, you can cancel it at any time. Simply click the "Cancel" button next to the name in the Invitations You Have Sent section on your My Shockwave Friends page. A message will appear asking you to confirm or cancel this action.

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How can I view my friends?

You can view all your friends by clicking the "View All" link in the My Friends section of your My Shockwave page.

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How can I manage my friends?

You can view and manage your friends by clicking the "Manage Friends" link on your My Shockwave page.

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How can I accept a Friend Request?

New MembersIf you're not currently a Shockwave member, click the "Join now!" link in the invitation email. Follow the instructions to sign up for a FREE Shockwave account and accept the request on your Profile page.

Existing MembersClick the "Add [name] to your Friends list" link in the invitation email. Log in and accept the request on your Manage Your Friends page.

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How can I decline a Friend Request?

Decline a Friend Request by clicking the "Decline" button next to the requester's name in the Friend Requests You Have Received section on your My Shockwave page.

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How can I block friends?

Block friends by clicking the "Block" button next to the friend's name. A message will appear asking you to confirm or cancel this action. You can block and unblock friends at any time.

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How can I unblock friends?

Unblock friends by clicking the "Unblock" button next to the friend's name in the Users You Have Blocked section of your Friends page. A message will appear asking you to confirm or cancel this action. You can block and unblock friends at any time.

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How can I remove friends?

You can remove friends at any time. Just click the "Remove" button next to the friend's name. A message will appear asking you to confirm or cancel this action. After a friend is removed from your profile, you must re-invite him or her to become friends again. If you are not sure you want to remove a friend permanently, you might consider blocking him or her first.

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How can I hide the "Friend Invitation" link on my Profile page?

Go to your My Shockwave page and click the “Communications/Privacy Settings" link under the Account Information section. Here you can choose whether or not to receive Shockwave Friend Requests. By selecting the "No" option, a friend invitation link will not be available on your Public Profile page. This will prevent other Shockwave members from sending Friend Requests via your Profile page. However, members who know your email address can still contact you directly.

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How can I block Friend Invitations?

Go to your My Shockwave page and click "Communications/Privacy Settings" under the Account Information Section. Here you can choose whether or not to receive Shockwave Friend Requests. By selecting the "No" option, a "Friend Invitation" link will not be available on your Public Profile page. This will prevent other Shockwave members from sending Friend Requests via your profile page. However, members who know your email address can still contact you directly.

Chat

How do I use Shockwave Chat?

Chat users must have a Shockwave account. Joining Shockwave is quick, easy, and best of all it's FREE. For more information, visit our registration page. After you have an account, go to the page where'd you'd like to start chatting. If you are not signed in you will be prompted to sign in under the chat area of the page. After you sign in, or if you come to the page already signed in, you will enter a room at random. When you are in the room, simply enter text in the box labeled "Enter Text Here" and press Enter on your keyboard to add your comments to the chat. The message you send will be seen by all of the people listed in the Who's Here list on the left.

When you enter your text, it will be added to the top of the chat window and get pushed down as new comments are entered by you or other members. This keeps the latest comment close to the game window and makes it easier for you to play the game while chatting.

Chat is a new feature on Shockwave, so if you have any questions, comments, suggestions, etc., please contact us.

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What is the Who's Here List?

The Who's Here list shows you all the players in the chat room. Some people may be VERY focused on the game play (it is FUN!) and not paying attention to chat, so be patient. If you hover over the screen name in the Who's Here List, a menu will appear which will allow you to click to see that member’s profile or take other actions.

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How do I change chat rooms?

Want to look for a familiar screen name? Feel like a change of subject? You can switch to another room by choosing an available chat room from the drop-down menu above the Who's Here list. You will then see a list of all available chat rooms.

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I am not interested in chatting, how do I turn off chat?

You can turn off chat by clicking "leave chat" in the top right hand corner of the chat box. This will sign you out of the chat application. If you would like to return to chat, click "Start Chatting."

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How do I report inappropriate conversations happening in a chat room?

Use your mouse to hover over the screen name of the person making the abusive comments in the Who's Here list, click "Report Abuse," and then follow the step-by-step instructions to submit a report.

If you no longer have the chat window open, please use this form to report the inappropriate content. When making a report, please tell us the game you were in, what time of day it was, and, if possible, the screen name of the member posting the inappropriate content.

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How do I get a Game Face/Avatar to represent myself in chat?

First, make sure you have a free Shockwave account. Then sign in to Shockwave from the member pod at the top right of any Shockwave page. After you sign in, click the "My Shockwave" tab at the top of any Shockwave page, and you will be forwarded to your profile page. On your profile page, click "Edit My Game Face" and then follow the instructions for creating an animated avatar and/or adding predesigned game icons to your gallery. After you have at least one avatar in your gallery, click "Set as my Game Face" to make an avatar your public Game Face. Change your avatar as often as you like! While using Chat, a static version of your animated avatar will appear.

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I am having technical issues trying to use chat. What should I do?

Please use our Contact Us form to describe the issues you are having. Please provide as much detail as possible regarding your computer system, browser, etc.

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My access to chat or other community module has been deactivated, what do I do?

Please contact us using this form and be sure to give us the screen name of the account you are trying to use. After we receive your information, we will investigate why the account has been deactivated and reply accordingly. In the meantime, please see our Shockwave Terms of Service for possible reasons your account may have been deactivated.

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Reviews

My review did not show up after I submitted it. What happened?

It's possible that a word or string of words in your review was found to violate our Terms of Service and your posting was filtered for examination by our staff. If you think this was done mistakenly, please try posting your review again. If it still does not appear, please use this form to send your review and we will look into it.

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I noticed inappropriate content in a review on your site. What should I do about it?

Please use this form to report the inappropriate content. Please include the name of the game where you saw the offensive review and the screen name of the member who posted it. The Shockwave team will investigate and remove the review if it is found to be offensive according to the Shockwave Terms of Service.

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Report Abuse

I've noticed some inappropriate statements on another member’s profile. What should I do?

Please click the "Report Abuse" link on the member’s profile page. This will take you through the report process and will automatically supply us with a link to the member in question's profile. After you've submitted a report, the Shockwave team will investigate and remove the content if we find that it has violated Shockwave's Terms of Service or the community spirit of the Shockwave site.

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Another member is making inappropriate comments in chat. What should I do?

In the Who's Here list, use your mouse to hover over the screen name of the person making the abusive comments, click "Report Abuse," and then follow the step-by-step instructions to submit a report.

If you no longer have the chat window open, please use this form to report the inappropriate content. When making a report, please tell us the game you were in, what time of day it was, and, if possible, the screen name of the member posting the inappropriate content.

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I've reported offensive content but it remains on your web site. Why?

Shockwave's goal is to provide a safe environment for all players and will remove any content that does not comply with our Terms of Service interpreted by us at our sole discretion. It's possible that the content you've reported does not violate our Terms of Service.

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What are your guidelines for defining abusive content?

We have guidelines which define abusive content in our Terms of Service.

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Jigsaw Photo Submissions

How do I submit a photo for use in the jigsaw puzzles?

To submit a photo for use in the jigsaw puzzles, you'll need a Shockwave account. Joining Shockwave is quick, easy, and, best of all, FREE. For more information, visit our registration page. After you have a valid Shockwave account, go to the jigsaw submission page, sign in with your account information, and follow the instructions. Then check back daily to see if your photo has been selected.

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