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Shockwave Help

Shockwave Community

My Shockwave

Profiles

Activity Feed

Avatars

Friends

Chat

Reviews

Report Abuse

Jigsaw Photo Submissions

Community Safety Tips

  • To protect yourself and your privacy, never share any personal information with another player on Shockwave. Do not give other players your telephone number; email address, home address, IM screen name, the name of the company your work for, or the name of your school. Never post personal pictures of yourself or your family on Shockwave.
  • Don't give out your password. Shockwave staff members will not ask you for your password, and we will never e-mail you a request for your password.
  • Be cautious of others. If another player on Shockwave says something offensive, sends you something unsolicited, or you see something on Shockwave that makes you uncomfortable, please let us know by using this form and we will investigate and take any necessary action.
  • All Shockwave content is posted on Shockwave, by Shockwave. We strongly urge you to delete e-mails, files, or web pages that you get from people you don't know or trust. Do not follow any links posted by other players on Shockwave. These links could potentially lead to viruses that may damage your computer. Please be wary of any Shockwave "competitions" outside the Shockwave domain. All Shockwave promotions are contained within our site and any Shockwave content outside the Shockwave site is not endorsed by Shockwave and should be engaged in at your own risk.

We reserve the right to terminate access to any community feature at our sole discretion for any reason.

My Shockwave

What is My Shockwave?

My Shockwave is your personal home on Shockwave.com. From here, you have quick access to your favorite games, games you've recently viewed, your token activity, friends, and more. You can also use My Shockwave to update your public profile or change your account settings, such as e-mail preferences and billing information.

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How do games show up in Recently Viewed?

When you're signed in and visit a game on Shockwave, that game will automatically be added to your "Recently Viewed" games. Only you can see these games - they will not be displayed on your public profile. If you want to show off a game on your public profile, be sure to add it to your Favorites.

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How do I add games to my Favorites?

To add a game to your Favorites list, click the "Add to Favorites" link on the top of any game page.

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What is the difference between Current Token Balance and Lifetime Tokens Earned?

Current Token Balance represents the number of tokens a Shockwave member currently has available to use. Lifetime Tokens Earned shows the number of tokens a Shockwave member has ever earned on the site, including those they may have spent or lost.

For more information on Tokens, see the Tokens & Trophies FAQ.

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What is the Trophy case and how do I earn trophies?

The Trophy Case is the place to show off your greatest gaming achievements! Shockwave UNLIMITED members have access to hundreds of trophy challenges, each with its own personality and criteria. View this page to see a list of all games with trophy challenges. Free members will occasionally have access to trophy challenges, so keep an eye on the Shockwave homepage for your chance to play for them.

For more information on Tokens, see the Tokens & Trophies FAQ.

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Profiles

How do I get a Shockwave community profile?

Starting a Shockwave profile is quick, easy, and FREE. Just set up a free Shockwave account using the "Join Now" link at the top of any Shockwave page. After you successfully create your account, you will be forwarded to your new profile page. From there, simply follow the instructions to set up your shiny new Shockwave profile!

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Is a Shockwave community profile free?

Yes! Setting up a profile on Shockwave is absolutely free. Visit our registration page to find out more.

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What can I do with my Shockwave community profile?

You can use your Shockwave profile to let other players know a little more about you, create a Game Face with a fully personalized look, show off your favorite games and reviews, make friends, and more. We're rolling out new community features all the time, so get your profile ready! http://www.shockwave.com/myShockwave.jsp

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How do I get an avatar to use on Shockwave?

Click the "My Shockwave" tab at the top of any Shockwave page. If you are not already signed in to Shockwave, you will be prompted to sign in or create a free Shockwave account. When you arrive at the My Shockwave main page, click the "Edit my Game Face" link, and then follow the instructions for creating an animated avatar or choose from the predesigned game icons. You can choose and save up to 50 avatars and icons in your Game Face Gallery. To change your avatar, simply click "Set as My Game Face" below any avatar in your gallery. Change your avatar as often as you like! For more information on Shockwave avatars, please see the Avatar FAQ.

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How do I manage my account settings such as email preferences, community preferences, billing, etc?

Click the "My Shockwave" tab at the top of any Shockwave page, and then choose the "Account Settings" link.

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What are Tokens?

Shockwave tokens are your reward for being awesome! You can earn tokens by scoring big in games or by participating in certain activities on the site. You can use your tokens to up the ante in games like poker, keno, and slots!

For more information on Tokens, see the Tokens & Trophies FAQ.

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What is the difference between Current Token Balance and Lifetime Tokens Earned?

Current Token Balance represents the number of tokens a Shockwave member currently has available to use. Lifetime Tokens Earned shows the number of tokens a Shockwave member has ever earned on the site, including those they may have later spent or lost.

For more information on Tokens, see the Tokens & Trophies FAQ.

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Activity Feed

Who sees my Shockwave activity?

You can choose to have your Shockwave activity seen by anyone, by you and your friends only, or only you. You can change your settings at any time visiting your Activity Settings page

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What does it mean to “silence” someone?

When you silence a Shockwave member, activity from that member will no longer appear on your activity feed. You can un-silence that member on your Activity Settings page

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I accidentally silenced a friend. Can I un-silence them so I can see their activity again?

Yes. You can un-silence anyone you have previously silenced on your your Activity Settings page

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What does it mean to "remove" an item from my Shockwave activity?

When you click on "remove," you are choosing to permanently delete that specific item from your activity feed. Once you remove an item, it will not appear in your MyShockwave page, nor will it appear in your public Shockwave profile page. You can choose to remove any of your own activity. To remove activity from another Shockwave member, you can silence that member.

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Do I need to be a Shockwave member to have a Shockwave activity feed?

Yes, you can be a Shockwave member of any level to have a Shockwave activity feed. Learn more about creating a Shockwave membership here

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Avatars

What is a Game Face/avatar?

Your Game Face is a character that represents you on your profile and throughout Shockwave. You must have a free Shockwave or a Shockwave UNLIMITED account to have a profile and a Game Face. You can customize your profile by selecting from our set of predesigned game icons. You can change your Game Face as often as you like. In your gallery, click "Set as my Game Face" under the image you want to represent you.

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What is the difference between a "My Creations" avatar and a game icon/character?

"My Creations" avatars are created by using the Voki editor. This editor is no longer available on the Shockwave.com web site. The static avatar images created with the Voki editor are saved to the user's profile for future use.

Shockwave offers you you a large selection of predesigned game icons that you can quickly and easily set as your Game Face. So what are you waiting for? Get your Game Face on now!

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How do I select a game icon/character to represent me on Shockwave?

To have a Game Face, you must have a free Shockwave or a Shockwave UNLIMITED account. Sign in to Shockwave from the member pod at the top right of any Shockwave page. After you sign in, click the "My Shockwave" tab at the top of any Shockwave page, and you will be forwarded to your personal hub page. On your My Shockwave page, click "Edit My Game Face," which will take you to your Game Face Gallery. In the gallery, scroll down to choose from your selection of game icons, and then click "Set as my Game Face" under the image you want to represent you. You can change your Game Face as often as you like!

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How do I get an animated avatar on my profile?

Animated Avatars with audio messages are no longer supported on the Shockwave.com site. Avatars created by using the so called Voki editor are no longer available, instead the static avatar images created with the Voki editor are saved to the user's profile for future use. Any animated Avatar that is still available on the site will soon be replaced by the static version of the created avatar.

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I created an animated avatar but see only a flat (static) version in My Game Face Gallery or other places on Shockwave. Why isn't it animated everywhere?

Animated Avatars with audio messages are no longer supported on the Shockwave.com site. Avatars created by using the so called Voki editor are no longer available, instead the static avatar images created with the Voki editor are saved to the user's profile for future use. Any animated Avatar that is still available on the site will soon be replaced by the static version of the created avatar.

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Friends

What is Friends?

Shockwave lets you connect with other members by becoming friends on the site. When you become friends with other members, you can compare scores, achievements, favorite games, and, of course, view your friends' profiles to see what they've been up to on Shockwave. We'll be introducing many new social features soon, so get out there and make some friends!

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How can I invite friends?

If your friends are already on Shockwave, just go to their profile pages and click the "Add to Friends" button. If your friends aren't on Shockwave, or you don't know whether or not they're on Shockwave, click the "Invite Friends" link on your "Friends" page in My Shockwave. When you invite someone to join your Friends list, they will receive an email, and after they accept they will automatically be added to your friends.

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Can I invite friends from integrated chat rooms into games?

You can invite people you meet in integrated chat rooms into select games to be your friend. While in a chat room, simply move your mouse over the screen name of the Shockwave member you would like to add to your Friends list. A menu will appear where you can click the option "Add Friend". Your future friend will immediately receive a Friend Request notification in the chat box. If your friend accepts your invitation, you will be notified in the chat box.

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How can I cancel friend invites?

While a friend invitation is pending, you can cancel it at any time. Simply click the "Cancel" button next to the name in the Invitations You Have Sent section on your My Shockwave Friends page. A message will appear asking you to confirm or cancel this action.

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How can I view my friends?

You can view all your friends by clicking the "View All" link in the My Friends section of your My Shockwave page.

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How can I manage my friends?

You can view and manage your friends by clicking the "Manage Friends" link on your My Shockwave page.

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How can I accept a Friend Request?

New MembersIf you're not currently a Shockwave member, click the "Join now!" link in the invitation email. Follow the instructions to sign up for a FREE Shockwave account and accept the request on your Profile page.

Existing MembersClick the "Add [name] to your Friends list" link in the invitation email. Log in and accept the request on your Manage Your Friends page.

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How can I decline a Friend Request?

Decline a Friend Request by clicking the "Decline" button next to the requester's name in the Friend Requests You Have Received section on your My Shockwave page.

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How can I block friends?

Block friends by clicking the "Block" button next to the friend's name. A message will appear asking you to confirm or cancel this action. You can block and unblock friends at any time.

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How can I unblock friends?

Unblock friends by clicking the "Unblock" button next to the friend's name in the Users You Have Blocked section of your Friends page. A message will appear asking you to confirm or cancel this action. You can block and unblock friends at any time.

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How can I remove friends?

You can remove friends at any time. Just click the "Remove" button next to the friend's name. A message will appear asking you to confirm or cancel this action. After a friend is removed from your profile, you must re-invite him or her to become friends again. If you are not sure you want to remove a friend permanently, you might consider blocking him or her first.

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How can I hide the "Friend Invitation" link on my Profile page?

Go to your My Shockwave page and click the "Communications/Privacy Settings" link under the Account Information section. Here you can choose whether or not to receive Shockwave Friend Requests. By selecting the "No" option, a friend invitation link will not be available on your Public Profile page. This will prevent other Shockwave members from sending Friend Requests via your Profile page. However, members who know your email address can still contact you directly.

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How can I block Friend Invitations?

Go to your My Shockwave page and click "Communications/Privacy Settings" under the Account Information Section. Here you can choose whether or not to receive Shockwave Friend Requests. By selecting the "No" option, a "Friend Invitation" link will not be available on your Public Profile page. This will prevent other Shockwave members from sending Friend Requests via your profile page. However, members who know your email address can still contact you directly.

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Chat

How do I use chat in a game?

Chat users must have a Shockwave account. Joining Shockwave is quick, easy, and best of all it's FREE. For more information, visit our registration page. After you have an account, sign in to a game featuring chat and start a conversation. If you are not signed in you will be prompted to sign in before entering the game page. After you sign in, or if you come to the page already signed in, you will see a chat room. When you are in the room, simply enter text in the box labeled "Enter Text Here" and press Enter on your keyboard to add your comments to the chat. The message you send will be seen by all of the people listed in the Who's Here list on the left.

When you enter your text, it will be added to the top of the chat window and get pushed down as new comments are entered by you or other members. This keeps the latest comment close to the game window and makes it easier for you to play the game while chatting.

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What is the Who's Here List?

The Who's Here list shows you all the players in the chat room. Some people may be VERY focused on the game play (it is FUN!) and not paying attention to chat, so be patient. If you hover over the screen name in the Who's Here List, a menu will appear which will allow you to click to see that member's profile or take other actions.

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How do I change chat rooms?

Want to look for a familiar screen name? Feel like a change of subject? You can switch to another room by choosing an available chat room from the drop-down menu above the Who's Here list. You will then see a list of all available chat rooms.

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I am not interested in chatting, how do I turn off chat?

You can turn off chat by clicking "leave chat" in the top right hand corner of the chat box. This will sign you out of the chat application. If you would like to return to chat, click "Start Chatting."

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How do I report inappropriate conversations happening in a chat room?

Use your mouse to hover over the screen name of the person making the abusive comments in the Who's Here list, click "Report Abuse," and then follow the step-by-step instructions to submit a report.

If you no longer have the chat window open, please use this form to report the inappropriate content. When making a report, please tell us the game you were in, what time of day it was, and, if possible, the screen name of the member posting the inappropriate content.

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How do I get a Game Face/Avatar to represent myself in chat?

First, make sure you have a free Shockwave account. Then sign in to Shockwave from the member pod at the top right of any Shockwave page. After you sign in, click the "My Shockwave" tab at the top of any Shockwave page, and you will be forwarded to your profile page. On your profile page, click "Edit My Game Face" and then follow the instructions for creating an animated avatar and/or adding predesigned game icons to your gallery. After you have at least one avatar in your gallery, click "Set as my Game Face" to make an avatar your public Game Face. Change your avatar as often as you like! While using Chat, a static version of your animated avatar will appear.

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I am having technical issues trying to use chat. What should I do?

Please use our Contact Us form to describe the issues you are having. Please provide as much detail as possible regarding your computer system, browser, etc.

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My access to chat or other community module has been deactivated, what do I do?

Please contact us using this form and be sure to give us the screen name of the account you are trying to use. After we receive your information, we will investigate why the account has been deactivated and reply accordingly. In the meantime, please see our Shockwave Terms of Use for possible reasons your account may have been deactivated.

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Reviews

My review did not show up after I submitted it. What happened?

It's possible that a word or string of words in your review was found to violate our Terms of Use and your posting was filtered for examination by our staff. If you think this was done mistakenly, please try posting your review again. If it still does not appear, please use this form to send your review and we will look into it.

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I noticed inappropriate content in a review on your site. What should I do about it?

Please use this form to report the inappropriate content. Please include the name of the game where you saw the offensive review and the screen name of the member who posted it. The Shockwave team will investigate and remove the review if it is found to be offensive according to the Shockwave Terms of Use.

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Report Abuse

I've noticed some inappropriate statements on another member's profile. What should I do?

Please click the "Report Abuse" link on the member's profile page. This will take you through the report process and will automatically supply us with a link to the member in question's profile. After you've submitted a report, the Shockwave team will investigate and remove the content if we find that it has violated Shockwave's Terms of Use or the community spirit of the Shockwave site.

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Another member is making inappropriate comments in chat. What should I do?

In the Who's Here list, use your mouse to hover over the screen name of the person making the abusive comments, click "Report Abuse," and then follow the step-by-step instructions to submit a report.

If you no longer have the chat window open, please use this form to report the inappropriate content. When making a report, please tell us the game you were in, what time of day it was, and, if possible, the screen name of the member posting the inappropriate content.

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I've reported offensive content but it remains on your web site. Why?

Shockwave's goal is to provide a safe environment for all players and will remove any content that does not comply with our Terms of Use interpreted by us at our sole discretion. It's possible that the content you've reported does not violate our Terms of Use.

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What are your guidelines for defining abusive content?

We have guidelines which define abusive content in our Terms of Use.

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Jigsaw Photo Submissions

How do I submit a photo for use in the jigsaw puzzles?

To submit a photo for use in the jigsaw puzzles, you'll need a Shockwave account. Joining Shockwave is quick, easy, and, best of all, FREE. For more information, visit our registration page. After you have a valid Shockwave account, go to the jigsaw submission page, sign in with your account information, and follow the instructions. Then check back daily to see if your photo has been selected.

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